PR Chicago

PR Pests and Cranky Bloggers: Can't We All Just Get Along?

Not since the wave of lawyer jokes hit some years ago has a profession been so reviled as PR. As much as PR professionals work to conduct themselves ethically and, moreover, not make pests of themselves, journalists and now, some holier-than-thou bloggers have become INCENSED that we DARE to sully their inboxes with press releases and PR materials.

Granted, a number of newbies, overeager entrepreneurs and even some big agency people who should know better have angered journalists such as Wired editor Chris Anderson and blogger Tom Coates. Perhaps Chris Anderson is being a bit disingenous, since Wired Magazine is basically a compilation of items about new tech gadgets (and where, I might add, would he have heard about them, if not from PR people?) interspersed with a few articles. And even stranger is Coates' rant...it seems that his blog appeared on a list of MOST INFLUENTIAL blogs (the NERVE!) and since that posting PR people (or so he says) have been sending him masses of unsolicited product information. Again, a bit disingenuous. 

Apparently, these folks have not heard of 1) the delete button or 2) the practice of sending all unsolicited emails to a folder to be sorted out at leisure, if at all. Another idea: don't provide your personal email address if you're going to be so offended. Send it to a favored few. Trust me, we don't want to send you an email if you're going to get all cranky about it.

Also,it might be well advised to provide PR people with a list of the correct contacts for specific sections of your publication. Sometimes it's not clear from the publication or the web site, and often we can't get through to anyone at your office to find out who we need to contact.   

The Social Media News Release: PR PowerPoint?

Big corporations are slowly adopting the social media news release in various forms, as mentioned on the what's probably the best podcast devoted to the PR biz:  For Immediate Release: The Hobson & Holtz Report. As much as I like the idea of offering journalists and bloggers multimedia possibilities and endless links to further information, the formats seem like an excuse to revert to PowerPoint-style bullet points. Are journalists that pressed for time? Like staging a home for sale, a good narrative "sells" a news release. It takes skill and a bit of effort, but consider a PR future of just lists and links. I, for one, am getting depressed just thinking about it.

The Live Earth ecopalooza and other annoyances...

• I wonder...did the Live Earth artists get to the venue in an energy efficient way? If we combined the square footage of all of their various residences, would we be able to comfortably house the denizens of a mid-sized town? Is anyone just a bit annoyed that they're telling US to conserve energy? Vinay Menon offers a very funny take on the subject in a column in the Toronto Star, saying that the stars' promise to carbon-offset energy consumption is .."a bit like buying somebody a hat after you've pulled out his hair."
• I wonder...why retail operations often don't carry event sponsorships through to their stores? Posters, custom coupons, event tickets for customers, even special products created to highlight sponsorships...although it takes more work, the payback is in increased customer awareness.
• I wonder...if the iPhone is such an awe-inspiring gadget, why don't I want one? Although I would consider myself an early adopter, I remember my purchase, oh so many years ago, of the Apple Newton. Can you say....wait for the next iteration?

Scrapbooking dogs and other stupid story ideas

PR folks have been regularly lambasted for bad or boring story ideas and their penchant for pitching even the most inappropriate media outlets (check out badpitch.blogspot.com). But when you have a less-than-scintillating product to promote, you sometimes have to look high and low for decent story angles. We do what we can.

That said, the media shouldn't come out of this unscathed. Recent articles on the $54 million lawsuit for a pair of pants a hapless dry cleaner lost and the hiccupping girl who, finally rid of the persistent problem, ran away from home, underscore the media's apparent fascination with stupid stories.

And now this find: one journalist has requested leads on pets with hobbies from a PR service that helps journalists find sources and information for stories. What kind of hobby would your dog have? Would it be a traditional dog interest, say, digging or chewing? Or maybe your dog enjoys scrapbooking or collecting sports memorabilia?

Help us help you

PR isn't strenuous, but it IS stressful. That's because we can find ourselves trapped between clients who have unrealistic expections and media people who, in an industry facing serious economic downturns, don't even want to deal with us. We do want to do a good job, though, so here are some ways to get the best value from your PR firm:

• Stick around. Sometimes CEOs come to a town to do interviews and are willing to devote about 30 seconds to the task. Sure, it's not the easiest thing in the world, but since you're here, why not take advantage of the opportunities that your PR firm presents? And if you don't like talking with the media, we can help train you so you'll feel more comfortable and confident.
• Give us some great information to work with. PR people are often criticized for not providing in-depth information to the media. In some cases, it's because clients don't feel the need for pitch materials, such as b-roll, backgrounders, bios and photos. Won't you let us develop them? In addition, are your management people available for interviews? Could you provide contact information for satisfied customers/clients? Does your web site have adequate content?
• Allow us time to tell your story. Getting in-depth coverage doesn't happen overnight. We need to nurture our media contacts, providing the right pitch at the right moment. Then we need to follow-up with the requested information and interviews in a timely fashion. Sometimes this takes months, given the extreme demands on the time and attention of today's overworked print and TV reporters. Be patient. It will be worth it.
• Keep the dialogue going. We love to discuss story angles with clients. Often some usual fact or idea will result in a great media placement. We also like to explore some other ways to build awareness for your product/service, including demos/sampling, networking with business/community organizations, sponsorships, radio promotions and special events.

The best PR programs result from an ongoing client/agency partnership. The client must be committed to and actively participate in his/her own PR efforts, and these efforts must be constantly evaluated and reexamined so that they meet the changeable demands of the media and the public.

Why PR needs some PR

A couple of recent posts have led to a flurry of commentary that heaps even more criticism on PR's value as a profession. It started with Guy Kawasaki's blog, which references an article by Margie Zable Fisher on "Why PR Doesn't Work." The post points to the need for PR agencies and consultants and their clients to really understand what PR can and cannot accomplish and how the parties can work together for their mutual benefit. Some lively commentary followed, and Kawasaki subsequently published a post by Glenn Kelman, a real estate CEO, espousing do-it-yourself PR. (BTW, Glenn, the same case might be made for buying and selling your own properties without using any real estate services, right?) The post led to some significant PR bashing, which has come to be as much of a sport as lawyer-bashing. Hey, we're easy targets. Some of the blame falls on our industry, which has been historically bad at doing PR for PR. Public Relations Society of America, why aren't you weighing in on these blogs?

Of course, you can do your own PR. Could you be effective? Depends on your company, product, audience and the media. And the posts seem to assume that PR simply boils down to calling a few editors/producers or getting into a few blogs, rather than the many other tactics that we employ, including community relationship-building, value-added promotions and street team marketing. 

PR requires constant reading -- and knowing what reporters and editors are covering, what the trends are and what interests them. Then you must provide the right stories at the right time and build their trust. It means responding to media requests quickly, and preparing your client well. Sometimes it also means working with the communities in which the company is located to build relationships and contribute to local causes; working with TV and radio to create value-added promotions to build sales and developing street team-level programs to encourage product trial and increase brand awareness.

Anyone can do their own PR. We could also do our own tax preparation, financial planning, plumbing, electrical, auto repair and roofing. Would it be worth the cost savings? Probably not.

All Atwitter about Twitter

Twitter reminds me of using the phone when I was in junior high school: "What are you doing? " "Nothing. What are you doing?"

On the other hand, I thought it was rather exciting when the folks at the unfortunately defunct FOX show "Drive" did a running commentary on Twitter during the show's two-night premiere, writing about some of the production challenges and answering questions. I loved the immediacy of it and think something like Twitter might prove useful if you're looking for virtually on-the-spot anonymous feedback.  At a badly-run or boring event? Use your smartphone to post a comment and perhaps the event managers can save the day. Yawning through a lengthy speech? Mention something on Twitter and maybe the speaker will get the 3-minute warning. 

Blogs, Drifting

A foolish consistency is the hobgoblin of little minds, adored by little statesmen and philosophers and divines -- Ralph Waldo Emerson

What is a hobgoblin, anyway?

While berating myself for failing to post, I've noticed quite a few blogs, seemingly abandoned and floating aimlessly through cyberspace. Some tout long-shuttered restaurants, or refer breathlessly to events from the 90s.

Now I'm hardly the soul of consistency, but shouldn't bloggers be required to clean up their detritus after, say, a year or two? Pretty soon we'll be encumbered with piles of blogging driftwood as folks lose their initial enthusiasm.

Which brings me to the PR focus of this rant. So many corporate web sites I visit exhibit this same lack of consistency. On some, news releases haven't been posted for years.  What does this tell the media? That nothing's been happening? That you let your in-house PR staff go and don't think you should communicate anything to the outside world?

Social Media: Too Trendy for Traditional Media Outlets?

All the blather about Social Media and the Social Media News Release assumes that our clients aren't looking for coverage from traditional media sources.  Wrong.

With the exception of tech and major media, most of the media outlets to which we distribute alerts and releases (and the information isn't unsolicited)  aren't even going to visit the client's web site. What's more, they don't like to click on links to download photos or obtain additional information.  As for blogs, forget it. Many newsrooms, especially at the smaller community papers, have outdated and slow computer systems. Some TV stations still want faxes, for heaven's sake.

So until cash-strapped newspapers get some major technology upgrades, and until the non-tech-oriented reporters/producers get comfortable with social media, we'll be talking amongst ourselves.  In the meantime, there's no substitute in traditional media for a well-written, well-timed and targeted pitch.

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